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Refund Policy
Effective Date: January 15, 2025
Last Updated: January 15, 2025
Important Notice: Summer Festival Fashion Japan is primarily an informational and educational website providing fashion inspiration, styling tips, and cultural guidance for beach festivals in Japan. As we do not directly sell physical products or services requiring traditional refunds, this policy addresses scenarios where monetary transactions may occur through our platform.
1. Overview
This Refund Policy explains our policies and procedures regarding refunds, returns, and cancellations for any paid services or products that may be offered through Summer Festival Fashion Japan.
By making a purchase or engaging in any transaction through our website, you agree to this Refund Policy. Please read it carefully before completing any transaction.
2. Nature of Our Services
Summer Festival Fashion Japan operates primarily as an informational platform. However, we may offer the following types of transactions:
2.1 Digital Products
- E-books or style guides
- Downloadable content or resources
- Digital consultations or courses
- Premium content subscriptions
2.2 Services
- Personal styling consultations (virtual or in-person)
- Custom outfit planning services
- Festival preparation packages
- Photography or styling workshops
2.3 Affiliate Purchases
- Products purchased through affiliate links to third-party retailers
- Third-party services booked through our platform
Note: For affiliate purchases, the refund policy of the third-party retailer or service provider applies. We facilitate the connection but are not responsible for the fulfillment, returns, or refunds of third-party products or services.
3. Digital Products Refund Policy
3.1 General Digital Product Policy
Due to the nature of digital products, which can be immediately downloaded and accessed, we generally do not offer refunds once the product has been delivered and accessed.
3.2 Eligible Refund Situations
Refunds for digital products may be granted in the following circumstances:
- Technical Issues: If the product is defective, corrupted, or cannot be downloaded/accessed due to technical problems on our end
- Duplicate Purchase: If you accidentally purchased the same product more than once
- Unauthorized Purchase: If the purchase was made without your authorization (subject to verification)
- Significantly Not As Described: If the product is materially different from its description on our website
3.3 Refund Request Timeline
Requests for refunds on digital products must be submitted within 14 days of purchase. After this period, no refunds will be granted except in exceptional circumstances at our sole discretion.
3.4 Non-Refundable Digital Products
The following are not eligible for refunds:
- Digital products that have been fully downloaded and accessed
- Products purchased during promotional sales or marked as "final sale"
- Gift cards or promotional codes
- Subscription services after the trial period has ended
4. Services Refund Policy
4.1 Personal Consultation Services
Cancellation Before Service:
- More than 48 hours before appointment: Full refund
- 24-48 hours before appointment: 50% refund
- Less than 24 hours before appointment: No refund (rescheduling may be available)
Cancellation After Service:
Once a consultation service has been provided, no refunds will be issued. If you are unsatisfied with the service, please contact us to discuss resolution options.
4.2 Workshop or Event Services
For workshops, courses, or events:
- 30+ days before event: Full refund minus processing fee (10%)
- 15-29 days before event: 75% refund
- 7-14 days before event: 50% refund
- Less than 7 days before event: No refund (may transfer to another attendee)
4.3 Event Cancellation by Us
If we cancel or significantly alter an event or service:
- You will receive a full refund of all fees paid
- Or, at your option, credit toward a future service of equal or greater value
- Notification will be provided as soon as possible
5. Subscription Services
5.1 Recurring Subscriptions
If we offer subscription-based services:
- Monthly Subscriptions: Cancel anytime; no refunds for partial months
- Annual Subscriptions: Cancel within 30 days for prorated refund; after 30 days, no refunds but access continues through paid period
- Trial Periods: Cancel during trial period for no charge; charges begin after trial ends
5.2 Cancellation Process
To cancel a subscription:
- Log into your account on our website
- Navigate to subscription settings
- Select "Cancel Subscription"
- Confirm cancellation
- Receive email confirmation
Alternatively, email us at subscriptions@bakehotcroissant.com with your account details and cancellation request.
6. Affiliate Purchase Refunds
When you purchase products through affiliate links on our website, you are purchasing directly from a third-party retailer, not from Summer Festival Fashion Japan.
Important Information:
- The third-party retailer's refund policy applies to all such purchases
- We are not responsible for product quality, delivery, or customer service
- Refund requests must be directed to the retailer, not to us
- We cannot process refunds for third-party purchases
- We may earn a commission on purchases, which does not affect your refund rights with the retailer
If you experience issues with an affiliate purchase, we recommend:
- Contact the retailer directly using their customer service channels
- Reference their specific return and refund policy
- Keep records of your communications and purchase details
While we cannot process refunds for affiliate purchases, we value your feedback. If you have a negative experience with a retailer we've linked to, please let us know so we can evaluate our partnership with them.
7. Refund Request Process
To request a refund for eligible products or services:
-
Contact Us Promptly
Email refunds@bakehotcroissant.com within the applicable refund period
-
Provide Required Information
Include: Order number, date of purchase, product/service name, reason for refund request, supporting documentation (if applicable)
-
Review Process
We will review your request within 3-5 business days and may contact you for additional information
-
Decision Notification
You will receive email notification of our decision, including explanation if request is denied
-
Refund Processing
If approved, refund will be processed within 7-10 business days to your original payment method
8. Refund Methods
Refunds will be issued using the following methods:
8.1 Original Payment Method
Refunds are typically issued to the original payment method used for purchase:
- Credit/Debit Card: 5-10 business days for funds to appear
- PayPal: 3-5 business days
- Bank Transfer: 7-10 business days
8.2 Alternative Refund Methods
In certain circumstances, we may offer:
- Store credit for use on future purchases
- Exchange for a different product or service of equal value
- Partial refund with retained access to certain features
8.3 Processing Fees
Please note:
- Payment processing fees (typically 2-3%) may not be refundable
- International transaction fees are non-refundable
- Currency conversion fees (if applicable) are not refunded
9. Exchanges and Transfers
9.1 Service Exchanges
If you're unable to use a booked service at the scheduled time, we may offer:
- Rescheduling to a different date (subject to availability)
- Transfer to a different service of equal or lesser value
- Credit toward a future service
9.2 Ticket or Registration Transfers
For events or workshops:
- You may transfer your registration to another person
- Notify us at least 7 days before the event
- Provide the new attendee's complete information
- Transfer fees may apply
10. Disputed Charges
If you notice an unauthorized or incorrect charge on your payment method:
- Contact us immediately at billing@bakehotcroissant.com
- Provide transaction details and explanation of the issue
- We will investigate and respond within 48 hours
- If the charge was made in error, we will issue an immediate refund
Please Note: We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in additional fees and may affect your ability to use our services in the future. We are committed to resolving billing issues quickly and fairly.
11. Special Circumstances
11.1 Medical or Emergency Situations
We understand that unexpected emergencies can occur. If you need to cancel a service due to medical emergencies or other serious circumstances:
- Contact us as soon as possible
- Provide relevant documentation (medical certificate, etc.)
- We will work with you to find a fair solution
- Options may include full refund, credit, or rescheduling
11.2 Technical Issues
If technical problems on our end prevent you from accessing purchased content or services:
- Report the issue immediately
- We will work to resolve the technical problem
- If resolution is not possible, full refund will be provided
- You may also receive compensation for significant inconvenience
12. No Refund Situations
Refunds will not be granted in the following situations:
- Change of mind after service has been provided
- Failure to read product/service descriptions before purchasing
- Purchasing the wrong product by mistake (when product delivered matches description)
- Inability to use a product due to lack of technical knowledge or equipment
- Dissatisfaction with subjective style advice or recommendations
- Missing a scheduled appointment without proper notice
- Violations of our Terms and Conditions resulting in service termination
13. Customer Satisfaction Commitment
While this policy outlines specific refund scenarios, we are committed to customer satisfaction. If you have concerns about a product or service that don't fit neatly into our refund policy:
- Contact us to discuss your situation
- We'll listen to your concerns and work toward a fair resolution
- Solutions might include partial refunds, credits, exchanges, or other accommodations
- Our goal is to ensure you feel valued as a customer
14. Modifications to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy reflects the most recent changes.
Your continued use of our services after changes to this policy constitutes acceptance of those changes. We encourage you to review this policy periodically.
For purchases made before a policy change, the policy in effect at the time of purchase will apply to that specific transaction.
15. Questions and Contact Information
16. Legal Rights
This Refund Policy does not affect your statutory rights as a consumer under applicable laws. Some jurisdictions do not allow certain limitations on refunds, so some of the limitations in this policy may not apply to you.
If there is a conflict between this Refund Policy and applicable consumer protection laws, the consumer protection laws will prevail.
Thank you for choosing Summer Festival Fashion Japan. We appreciate your business and are committed to providing excellent service and fair policies.
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